Getting the Best Fit: Strap Adjustment Guide
The RegenaLight mask is designed to fit a wide range of face shapes and sizes. If your mask feels too tight, uncomfortable, or keeps slipping, the steps below will help you get a proper fit.
The Velcro Extension Trick
Most customers who find the mask too tight are threading the velcro strap all the way through the loop, which creates a shorter, tighter fit. By only partially threading the strap through, you unlock a much wider range of adjustment.
Short Length (too tight): Strap threaded all the way through the loop.
Extended Flexibility (recommended): Strap only partially threaded, leaving extra length, giving you significantly more room to adjust.
Step-by-Step Fitting Guide
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Loosen all straps fully before putting the mask on. Do not try to put it on with the straps already tightened.
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Use the velcro extension trick by pulling the strap back through the loop slightly so it is only partially threaded. This gives you the maximum range of adjustment.
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Position the nose piece first by aligning it with your nose before securing the straps. This anchors the mask in the correct position.
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Pull the straps back gently and fasten the velcro at the tension that feels comfortable. The mask should sit snugly without pressing uncomfortably on your nose or cheeks.
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Try lying down as many customers find the mask stays in place more comfortably when lying back rather than sitting upright, since gravity helps seat it against the face.
Still Not Comfortable?
If you have tried these adjustments and the mask still does not fit comfortably, you are welcome to initiate a return within 14 days of delivery through our self-service portal: https://regenalight.com/a/returnzap
For any questions, reach out to us at hi@regenalight.com.