RegenaLight Warranty Policy
RegenaLight products are covered by a 1-year limited manufacturer's warranty from the date of purchase.
What Is Covered
- LED malfunction or failure
- Charging port failure
- Device failure under normal use
- Manufacturing defects
What Is NOT Covered
- Physical damage from drops or misuse
- Water damage
- Damage caused by use of incompatible third-party chargers
- Claims submitted after 1 year from purchase date
- Damage from use while plugged in
Warranty is valid for the original purchaser only.
Refund vs Replacement — Understanding Your Options
Within 14 days of delivery: If your device is defective, you have two options:
- A free replacement shipped at no cost — you do not need to return the defective unit
- A full refund with no restocking fee and no return shipping required
After 14 days of delivery, within 1 year of purchase: The refund window has closed. The warranty provides a free replacement only — no refund is available after the 14-day delivery window has passed. You do not need to return the defective unit.
After 1 year from purchase: Both the return window and warranty period have expired. No replacement or refund can be provided.
How to Submit a Warranty Claim
Contact us at hi@regenalight.com with your order number and a short video showing the issue.
Important when sharing your video:
- If using Google Drive, iCloud, Dropbox, or any other cloud service, please set the link to public or "anyone with the link can view" before sending — private links cannot be opened on our end
- Alternatively, WeTransfer (wetransfer.com) is free, requires no account, and is the easiest way to send video files
Once we can view and verify the video, we will ship your replacement immediately. You do not need to return the defective unit.
Questions?
Contact us at hi@regenalight.com and we will be happy to help.