My RegenaLight Mask Won't Turn On: Troubleshooting Guide
My RegenaLight Mask Won't Turn On — Troubleshooting Guide
We know how frustrating it can be when your device doesn't respond the way you expect. The good news is that most "won't
turn on" issues have a simple fix. Work through these steps and you'll likely have your mask up and running in minutes.
Step 1: Make Sure the Mask Is Not Plugged In
The most common cause of this issue is attempting to power on the mask while it's still connected to the charger. The
RegenaLight mask will not turn on while plugged in. Unplug it completely, then try holding the power button for 3–5
seconds.
Step 2: Charge the Mask
If the mask is unplugged and still unresponsive, the battery may be fully depleted.
1. Connect the mask to a wall outlet using the USB charging cable and a wall adapter.
2. You should see the indicator light begin blinking — this confirms it's charging.
3. Charge until the light turns solid, indicating a full charge.
4. Unplug, then press and hold the power button for 3–5 seconds to turn it on.
Step 3: Try a Different Cable and Adapter
If no indicator light appears during charging, the cable or adapter may be the issue. USB adapters vary significantly in
output quality. Switch to a different cable and a standard wall adapter (not a laptop port or power bank), then try
charging again.
Step 4: Listen for the Startup Tone
When the RegenaLight mask powers on successfully, it emits a sound. If you're not hearing anything when pressing the
button, confirm the mask has had adequate charge time and try again after a full charge cycle.
Step 5: Contact Us
If you've worked through all the steps above and your mask still won't respond, please reach out to us at
hi@regenalight.com. Include:
- Your order number
- A brief description of what you've tried
- A short video of the issue, if possible — this helps our team assess quickly and get you sorted faster
We stand behind every mask we ship and will make it right.