How to Return Your RegenaLight

Return eligibility

Returns are accepted within 14 days of delivery. To be eligible your item must be in its original condition and original packaging.

The following items are not eligible for return under any circumstances:

Worry Free Delivery — Shipping protection is a digital service that activates the moment your order ships. Once fulfilled, this fee is non-refundable regardless of whether you are returning the device. It cannot be included in your refund.
Serums and ingredient-based skincare products — Non-refundable for sanitary reasons.
Orders outside the 14-day delivery window.

How to initiate a return

Go to our returns portal: regenalight.com/a/returnzap
No account or password is needed. Simply enter your order number and the email address you used at checkout — the portal will pull up your order automatically
Select the item(s) you wish to return and your reason
Purchase your return shipping label
Pack your item securely in its original packaging and ship immediately

Important: Your return must be physically received by us within 14 days of your label purchase date. Do not wait to ship — purchase your label and drop off the package the same day or next day to ensure your return arrives on time. Returns received after this window are not eligible for a refund.

Having trouble accessing the portal? Make sure you are using the same email address you used when placing your order. The portal does not require a login or password — only your order number and checkout email.

Fees and refund options

Cash refund: $30 restocking fee applies and is deducted from your refund
Store credit: Restocking fee waived — you receive the full item value as store credit
Refund timeline: 3-5 business days after we receive your return

Manufacturing defects

If your mask has stopped working or has a hardware defect, this is a warranty issue — not a standard return. Please contact our support team directly. Under our 1-year limited manufacturer's warranty you are eligible for a free replacement without returning the faulty unit.

See our RegenaLight Warranty Policy for full details.