How to Pause Your Subscription
Life happens. You can pause your Pre-Treatment Concentrate subscription anytime for 1, 2, or 3 months without canceling.
What happens when you pause
- All billing stops for the pause period
- No shipments are sent during the pause
- Your subscription reactivates automatically at the end of the pause
- Your current pricing is preserved
- You can make changes to your subscription anytime during the pause
How to pause
- Go to regenalight.com/account and sign in
- Find your Pre-Treatment Concentrate subscription
- Click Manage Subscription
- Select Pause (or start the cancel flow and you'll see the pause option)
- Choose 1 month, 2 months, or 3 months
- Confirm
You'll get an email confirming your pause with the date your subscription will reactivate.
Can I pause longer than 3 months?
3 months is currently the longest pause available. If you need a longer break, pause for 3 months and pause again when it reactivates. Or cancel and resubscribe later (note: canceling means you'll lose your current pricing and may pay more when you resubscribe).
How to unpause early
You can reactivate a paused subscription anytime by signing in to your account and clicking Reactivate on the subscription. Your next order will ship on a schedule you choose.
If you forgot you paused
We'll send you an email 7 days before your pause ends to remind you. You'll have time to extend the pause or adjust your next order if you want.